New York Regulator Adopts Gas Moratorium Framework, Expands Consumer Protections

The New York Public Service Commission on March 19 adopted a natural gas customer bill of rights, establishing conditions utilities must meet before imposing a moratorium on new gas service. The action creates a uniform framework to manage supply constraints while strengthening protections for both existing and prospective customers.

The regulator requires gas utilities to compile detailed data on low- and moderate-income customers and disadvantaged communities prior to declaring a moratorium. This requirement ensures that service restrictions are evaluated through an equity lens and do not disproportionately impact vulnerable populations. Utilities must also convert previously filed draft tariff provisions into permanent rules, clarifying the criteria and process for initiating a service halt.

The decision expands planning expectations by directing utilities to include additional information on alternatives to new gas pipelines in long-term system plans. These options, including demand-side measures and electrification strategies, are expected to play a larger role in addressing capacity constraints without relying solely on new gas infrastructure.

The framework builds on earlier action taken in 2022, when the commission approved initial moratorium management procedures following supply restrictions in several service territories. The experience highlighted the need for clearer, statewide standards governing when and how moratoriums are implemented.

Under the updated approach, utilities must follow consistent procedures when enacting or lifting moratoriums, including providing customers with clear information on timing, scope, and impacts. The bill of rights is expected to improve transparency and accountability while reinforcing the role of long-term planning in managing system constraints.