Texas Commission Forces Electric Provider to Issue Refunds to 7600 Customers Following Over-Billing

The Public Utility Commission of Texas approved a settlement against a retail electric provider, concerning over-billing of customers and ordering the payment of $35,000 in administrative penalties as well as refunds to 7,610 customers, according to a Nov. 14 press release. The retail energy provider had already provided refunds totaling about $10,500 to almost 40,000 of its current customers.

The regulator’s Oversight and Enforcement Division and the Customer Protection Division presented a summary of customer complaints and enforcement actions for FY2019, reflecting that the commission assessed almost $3 million in administrative penalties and ordered about $90,000 in refunds to customers through enforcement actions in that period.