September 22, 2020
Visual Primer: State Commissions Grapple With Impacts of Utility Disconnection Bans
Regulators are steadfast in their efforts to address the impacts of the COVID-19 pandemic on both utility operations and customer protection.
In light of the ongoing nature of the COVID-19 pandemic, state utility commissions are taking different approaches to mitigate the impacts on utilities and ratepayers. Several states have extended moratoriums on service terminations while directing utilities to proactively engage in outreach programs to inform customers about payment assistance and plans. Others have allowed utilities to resume disconnections for nonpayment as costs of unpaid bills continue to mount.