Visual Primer: State Commissions Grapple With Impacts of Utility Disconnection Bans

In light of the ongoing nature of the COVID-19 pandemic, state utility commissions are taking different approaches to mitigate the impacts on utilities and ratepayers. Several states have extended moratoriums on service terminations while directing utilities to proactively engage in outreach programs to inform customers about payment assistance and plans. Others have allowed utilities to resume disconnections for nonpayment as costs of unpaid bills continue to mount.